Refund policy

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.

Once your order has been placed, you have 24 hours to make changes. After it's been shipped, we can't make amendments.

To be eligible for a refund, the item must be unused, in its original packaging with all tags and accessories included. You'll also need your order number and proof of purchase. To start a return, email us at hello@thegroomlab.shop. If your return is accepted, we'll process your refund within 7 business days.

Damages and issues — Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

Exchanges — The quickest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Please remember it can take some time for your bank or credit card company to process and post the refund.

Questions? Reach out anytime at hello@thegroomlab.shop