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Dogster
Modern Dog
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Healthline
Dogster
Modern Dog
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Healthline
Dogster
Modern Dog
Good Morning America
K9
Healthline
Dogster
Modern Dog
Good Morning America
K9
Healthline
Dogster
Modern Dog
Good Morning America
K9
Healthline
Dogster
Modern Dog
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Healthline
Dogster
Modern Dog
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    Got a question? We've got you covered.

    Frequently Asked Questions

    How long does shipping take?

    Orders are processed within 1 to 3 business days and usually arrive within 6 to 10 business days, depending on your location.

    As soon as your order ships, we'll email you a tracking link. You can also follow it anytime on our Track Your Order page.

    Which countries do you ship to?

    We ship to the United States, United Kingdom, Canada, Australia, New Zealand and Ireland. Shipping is free on every order.

    How do I track my order?

    You can track your order anytime on our Track Your Order page. Just enter your order number and the email or phone number you used at checkout.

    We'll also email you a tracking link once your order is on its way. If you can't find it, check your spam or promotions folder.

    Still nothing? Email us at hello@thegroomlab.shop with your order number and we'll look into it.

    Can I change or cancel my order?

    Yes, as long as your order hasn't shipped yet. Email us within 12 hours of placing it with your order number and the change you need.

    Once an order has shipped, it can no longer be changed or cancelled, but you're still covered by our 30-day guarantee.

    What is your return policy?

    Love it or your money back. If you're not happy with your purchase, you can request a return within 30 days of delivery.

    Email hello@thegroomlab.shop with your order number to start a return and we'll send you the instructions. Please don't send items back without contacting us first. Your refund goes back to your original payment method once we've received and checked the return.

    What if my order arrives damaged or incorrect?

    Just reach out to us when it arrives and we'll send you a new one, free of charge.

    Is checkout secure?

    Yes. Checkout runs on Shopify's secure, encrypted payment system, and we never see or store your full card details. All available payment methods are shown at checkout.

    How can I get in touch?

    Email us at hello@thegroomlab.shop and a real person will get back to you within 24 hours. Including your order number helps us sort things out faster.

    Free Shipping

    Every order ships free. No minimum spend, no surprise fees at checkout.

    30-Day Guarantee

    Love it or your money back. If it's not right for your pet, return it within 30 days of delivery for a full refund.

    Pet-Parent Support

    Real people who love pets as much as you do. Questions about your order or your pet's coat? Just reach out.