Shipping Policy

We aim to provide a smooth and transparent delivery experience. Below you will find information on shipping times, tracking, import charges and payment methods.

1. Delivery Timeframes

1.1 Estimated delivery times after order processing, which takes 1 to 3 business days:

  • USA: 6 to 12 business days
  • Canada: 6 to 12 business days
  • United Kingdom: 6 to 12 business days
  • Ireland: 6 to 12 business days
  • Australia: 6 to 12 business days
  • New Zealand: 6 to 12 business days

1.2 Delivery times are estimates and may vary with demand, customs procedures and carrier operations. Deliveries can take a little longer during peak seasons and holidays.

1.3 Unless we tell you otherwise at checkout, your order will arrive within 30 days of your order being confirmed. If it does not, you may cancel and receive a full refund.

1.4 If we cannot ship within the time stated, we will contact you and you may cancel for a full refund.

1.5 Full delivery details are included in your order confirmation email.

2. Shipping Costs, Taxes and Import Charges

2.1 Standard shipping is included in the price unless stated otherwise at checkout.

2.2 The total shown at checkout is the amount you pay us. Where we are required to collect sales tax, VAT or GST at the point of sale, it is included in that total.

2.3 Products are shipped from international suppliers. Depending on your country and the value of your order, customs may charge import duties or taxes on delivery, and the carrier may add a handling fee for advancing them. Where these apply they are not charged by us, are not included in the price shown, and are payable by you.

2.4 Delays caused by customs clearance are outside our control.

3. Delivery Address

3.1 Please make sure your delivery address is accurate and complete when ordering.

3.2 If delivery fails because of incorrect or incomplete information, the terms of our Return and Refund Policy for undelivered shipments apply, and the cost of resending is payable by you.

3.3 The delivery address cannot be changed once an order has been dispatched.

4. Order Changes and Cancellations

4.1 We begin processing orders quickly so we can ship without delay. Once an order is processed or shipped, changes and cancellations are generally not possible.

4.2 Contact us as soon as possible if something needs changing and we will do our best.

4.3 If your order has already shipped, you can return it under our Return and Refund Policy. Customers in the UK and Ireland also have a statutory right to cancel within 14 days of receiving the goods.

5. Order Tracking

5.1 Once your order has shipped, you will receive a tracking number by email.

5.2 You can track your order at any time through the "Track Order" page in the top menu.

5.3 If you have not received the tracking email, check your spam or promotions folder. If you still cannot find it, contact us at hello@thegroomlab.shop.

6. Delayed Orders

If your order has not arrived within 12 business days of dispatch, check the tracking information first. If there are no updates or you have concerns, contact us and we will take it up with the carrier on your behalf.

7. Lost Packages

7.1 If your package is lost in transit we will send a replacement free of charge or refund the full purchase price. The choice is yours.

7.2 Risk in the goods remains with us until they are delivered to you.

7.3 Further detail is in our Return and Refund Policy.

8. Uncollected Packages

If a package is not collected from a carrier collection point it is returned to us. You may then choose re-shipment on payment of the new shipping cost, or cancellation of the order. See Section 9 of our Return and Refund Policy for how refunds are handled in that case.

9. Payment Options

9.1 We accept the following payment methods:

  • VISA
  • Mastercard
  • American Express
  • Paypal

9.2 All payments are processed through certified payment providers.

10. Currency and Payment Security

10.1 Payments are processed in the currency displayed at checkout.

10.2 All transactions use secure, encrypted SSL connections.

10.3 We do not store or have access to your full card or banking details.

11. Questions

If you have any questions about shipping or delivery, contact us at hello@thegroomlab.shop.

Customer service hours:
Monday to Friday, 9am to 6pm Eastern Time

We reply to all emails within 24 hours on business days. Messages sent over the weekend are answered on Monday.

© 2026 The Groom Lab