Terms of Service
1. Who We Are
These Terms of Service ("Terms") govern your use of The Groom Lab website and the purchase of products through it.
The Groom Lab is a trading name of:
Golden Season LLC
312 W 2nd St Unit #A9192
Casper, WY 82601
United States
Email: hello@thegroomlab.shop
Registered with the Wyoming Secretary of State, Filing ID 2026-001879539
Your contract of sale is with Golden Season LLC. The store is hosted on Shopify, but Shopify is not a party to your purchase.
By placing an order you confirm you have read and agree to these Terms. We recommend keeping a copy for your records.
2. Eligibility
By using this website you confirm that you are at least 18 years old, that you have the legal capacity to enter into a binding contract, and that you are not prohibited from doing so under applicable law.
We may refuse service or decline orders where we have reasonable grounds to do so, including suspected fraud or misuse.
3. Personal Use
Products are sold for personal, non-commercial use. Unauthorised resale is not permitted.
4. Orders and Contract Formation
4.1 Orders are subject to availability.
4.2 Displaying a product is an invitation to order, not an offer. Your order is an offer to buy.
4.3 A binding contract is formed when we send you an order confirmation by email or dispatch the goods, whichever happens first. An automated acknowledgement of receipt is not itself acceptance.
4.4 We may remove products, change content or discontinue items at any time.
4.5 We may refuse or cancel an order where we have reasonable grounds, including suspected fraud. If payment has been taken, we refund it in full.
4.6 Partial shipments may occur where products are sourced from more than one supplier. This does not create extra shipping charges for you.
5. Payment and Chargebacks
5.1 Payment is made using one of the methods shown at checkout.
5.2 By paying you confirm that the payment method belongs to you or that you are authorised to use it, that any promotional code is valid, and that sufficient funds are available.
5.3 Payments are handled by third-party providers under their own terms. We are not a regulated payment institution.
5.4 If you have a problem with an order, please contact us first. Most issues are resolved faster and more completely that way.
5.5 Where a payment reversal is raised without prior contact and we consider it unfounded, we may dispute it, provide transaction records to the payment provider, and seek recovery of the resulting fees and costs. This does not affect any legitimate right you have to dispute a payment.
6. Prices, Taxes and Import Charges
6.1 Prices are shown in the currency displayed at checkout and include standard shipping unless stated otherwise.
6.2 The total shown at checkout is the amount payable to us. Where we are required to collect sales tax, VAT or GST at the point of sale, it is included in that total.
6.3 Products may be shipped from international suppliers. Depending on your country, customs may charge import duties or taxes on delivery, and the carrier may add a handling fee. These are not charged by us and are payable by you. See our Shipping and Delivery page for details.
6.4 We are not responsible for customs delays or clearance procedures.
6.5 If a price is displayed in obvious error, we may decline the order and refund any payment in full.
6.6 Price changes do not affect orders already confirmed.
7. Shipping and Delivery
7.1 Processing time is 1 to 3 business days. Estimated delivery is 6 to 12 business days after dispatch.
7.2 Delivery times are estimates. Unless we agree otherwise, your order will arrive within 30 days of the contract being formed. If it does not, you may cancel and receive a full refund.
7.3 If we cannot ship within the time stated, we will contact you and you may cancel for a full refund.
7.4 Delivery may not be available to some regions or addresses.
7.5 Risk in the goods passes to you on delivery.
7.6 If you refuse delivery or fail to collect from a carrier collection point, the resulting return costs and fees may be charged to you. Your statutory cancellation rights are unaffected.
8. Order Changes and Cancellation
8.1 We begin processing orders quickly. Once an order is processed or shipped, changes and cancellations are generally not possible.
8.2 Contact us as soon as possible and we will do our best if the order has not yet been dispatched.
8.3 If you live in the UK or Ireland, you have a separate statutory right to cancel within 14 days of receiving the goods. See our Return and Refund Policy.
9. Product Information
9.1 Products are standard goods and are not custom made unless stated.
9.2 We aim to describe and depict products accurately. Minor variation in colour or finish caused by screen settings or production tolerances is not a defect.
10. Returns, Refunds and Statutory Rights
10.1 Our Return and Refund Policy forms part of these Terms and sets out our 30-day return policy, statutory cancellation rights for UK and Ireland customers, and how refunds are handled.
10.2 Nothing in these Terms limits the consumer guarantees and statutory rights available to you, including under the UK Consumer Rights Act 2015, the Irish Consumer Rights Act 2022, the Australian Consumer Law, and the New Zealand Consumer Guarantees Act 1993.
11. Promotional Codes
11.1 Only one promotional code may be used per order.
11.2 Promotional codes have no cash value.
11.3 Any remaining balance must be paid using another accepted payment method.
11.4 Where an order is returned, we refund the amount actually paid.
12. Acceptable Use
You may not use the website for unlawful, fraudulent or abusive purposes, introduce malicious code, collect personal data without consent, attempt to circumvent security measures, or use automated tools to access the site without permission.
Information you provide must be accurate.
We may restrict or suspend access where these Terms are breached.
13. Links
13.1 Third-party links are provided for information only.
13.2 We are not responsible for third-party content, policies or practices.
13.3 You may link to our site in a lawful and fair way. Framing or presenting our content as your own is not permitted.
14. Intellectual Property
All website content, branding, images, product descriptions, structure and design are owned by Golden Season LLC or our licensors and are protected by intellectual property law.
Reproduction, distribution, modification or commercial exploitation without our written consent is not permitted.
15. Reviews and Submitted Content
15.1 If you send us reviews, photographs or other content, you grant us permission to publish and edit it in connection with our services. You may withdraw this permission at any time.
15.2 You confirm that you hold the necessary rights to the content and that it does not infringe the rights of others.
15.3 We may remove unlawful or offensive content.
16. Privacy and Data Protection
Our Privacy Policy forms part of these Terms and explains how we handle personal information, including under the UK GDPR and Data Protection Act 2018, the EU GDPR, the California Consumer Privacy Act as amended, the Australian Privacy Act 1988, the New Zealand Privacy Act 2020 and Canadian privacy legislation, as applicable to you.
17. Website Availability and Security
We do not guarantee that the website will be uninterrupted, error free or free from viruses. You are responsible for using appropriate security software. Introducing malicious code is prohibited.
18. Limitation of Liability
18.1 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law.
18.2 We are not liable for indirect or consequential loss, loss of profit, revenue, data or business interruption.
18.3 Subject to 18.1, our total liability for any claim relating to a product is limited to five times the purchase price of that product or USD 1,000, whichever is greater.
18.4 The limits in 18.2 and 18.3 do not apply to consumers in the UK, Ireland, Australia or New Zealand to the extent that applicable consumer law provides otherwise. Consumer guarantees under the Australian Consumer Law and the New Zealand Consumer Guarantees Act cannot be excluded, restricted or modified.
19. Indemnity
If you use this website in breach of these Terms or unlawfully, you are responsible for the losses and costs we reasonably incur as a result. This does not apply to consumers to the extent applicable law provides otherwise.
20. Force Majeure
We are not liable for failure or delay caused by events beyond our reasonable control, including natural events, supply chain disruption, government action or transport delays. Your statutory rights are unaffected.
21. Breach and Enforcement
Where these Terms are breached we may issue a warning, restrict or suspend access, cancel orders, decline future orders, or pursue legal remedies.
22. General
You may not transfer your rights under these Terms without our written consent.
If any provision is found invalid or unenforceable, the remaining provisions continue in effect.
These Terms, together with our Return and Refund Policy, Shipping and Delivery Policy and Privacy Policy, form the entire agreement between us.
23. Complaints and Dispute Resolution
Please contact us first at hello@thegroomlab.shop. We aim to respond within 14 days.
If we cannot resolve matters directly, you may contact:
- United States: Federal Trade Commission, www.ftc.gov, or your state attorney general
- California: Office of the Attorney General, oag.ca.gov
- United Kingdom: Citizens Advice Consumer Service, www.citizensadvice.org.uk
- Ireland: Competition and Consumer Protection Commission, www.ccpc.ie
- Australia: Australian Competition and Consumer Commission, www.accc.gov.au
- Canada: Competition Bureau Canada, www.competitionbureau.gc.ca
- New Zealand: Consumer Protection NZ, www.consumerprotection.govt.nz
24. Governing Law
These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict of law principles.
If you are a consumer resident outside the United States, this does not deprive you of the protection of the mandatory consumer laws of your country of residence, and you may bring proceedings in your local courts where local law provides for this.
25. Changes to These Terms
We may update these Terms for future orders. The version that applies to your order is the one published when your order was placed.
26. Contact
Email: hello@thegroomlab.shop
Customer service: Monday to Friday, 9am to 6pm Eastern Time
© 2026 The Groom Lab